General

• How does my trading account work?
  When you sign up, a trading account is created specifically for you. This account allows you to access the trading platform and start buying or selling assets.
• What is a Contract for Difference?
  A Contract for Difference (CFD) is a trading agreement that mirrors the price movements of an asset. With CFDs, you don’t own the asset; rather, you gain exposure to price fluctuations. They’re commonly used in markets like Forex, stocks, indices, commodities, and cryptocurrencies to speculate on both rising and falling prices.
• Why Use Leverage in Trading?
  Leverage provides an opportunity to maximize returns on a smaller investment. By using leverage, traders can participate in high-value markets even with limited capital. However, they must also be aware of the increased risk of significant losses.
• Why is lot size important in trading?
  Lot size determines the scale of each trade, directly affecting profit potential and risk. Standard lots offer significant exposure, while mini, micro, and nano lots allow traders to fine-tune their position sizes and manage their risk more effectively.
• How are pips calculated?
  To calculate a pip, look at the fourth decimal place for most currency pairs (e.g., 0.0001) or the second decimal place for yen pairs (e.g., 0.01). The difference in these values over time indicates how much the price has moved.
• Why do traders use margin?
  Traders use margin to gain access to larger positions without fully funding them. This approach allows them to pursue greater potential returns with a smaller initial investment, though it comes with higher risk.
• What role does spread play in trading?
  The spread is crucial as it represents the transaction cost for buying one currency while selling another. Tighter spreads often mean lower trading costs for currency pairs.
• Why is a swap charged?
  Swaps are applied because when you hold a position overnight, you effectively borrow one currency to buy another. The difference in interest rates between these currencies results in either a positive or negative swap.
• Why can’t I access my account?
  Double-check your username and password for accuracy. If you’ve forgotten your password, click the "Forgot Password" option to reset it. Using a compatible browser like Google Chrome or Mozilla Firefox often helps resolve performance issues. If you still can’t log in, reach out to customer support for assistance.
  
• Why isn’t my deposit visible?
  Your deposit should be reflected in the account info bar. If you don’t see it, try refreshing your browser. If the issue persists, please contact customer support.
  
• How do I switch to the platform’s dark theme?
  To change to a dark theme, find the button in the bottom right corner next to the sun and moon icons, and click it.